Customer Service

Technical Support
During the hours of 8 am to 6 pm pacific standard time, Eppico operates a full staffed technical support department available to answer any questions or solve any problems that are product or application related.

For your convenience, there is an after hours voice mail hot line available for unlimited messages that will be responded to the following business day. 

Ordering
Please avail yourself to one of our friendly customer service representatives at 1-800 685-TOOL (8665) between the hours of 8 am and 6 PM pacific standard time, or call after hours and leave an unlimited message on our toll free voice mail hot line. You may also send a fax 24 hours a day to (818) 718-3113.

Terms
We accept C.O.D.,Visa, Mastercharge.

Credit
Net 30 billing available for established accounts with adequate credit references. All net 30 orders are subject to shipping and handling charges which may be discounted if paid within 30 days of receipt of goods. A $25.00 charge will be added to all returned checks. Unsettled debts will be subject to additional charges and collection fees. 1 1/2% interest rate will be billed monthly on all past due accounts.

Shipping
All prepaid orders over $150.00 are shipped free of charge via UPS, RPS, and Parcel Post. Next day air, second day air, and priority mail are available upon request at the customers expense.

Returns and Claims
All returns must be made prepaid within ten days of order receipt, and subject to physical inspection for final credit approval. There will be no cash refunds, all returns will be given exchange credit only. All claims due to shipping damage or errors must be made within 48 hours and shipment packaging must be retained.